Returns & Exchanges

At Kakadu Plum Co, we take pride in the quality of our native Australian superfoods and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged, defective, or incorrect within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  For damaged or defective food products, please attach clear photos of the packaging and the product batch number for our quality control review.

• 3.
  Await Authorization

  Our team will review your request within 48 hours and provide a return authorization number or confirm your eligibility for a replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement product at no additional cost to you.